Dr. Stephen Hammond (DBA)
Dr. Stephen Hammond (DBA) is an organizational strategist, problem solver and results-oriented individual with over 20 years of practical experience in the banking industry. His wealth of expertise and competence are in the areas of corporate restructuring, process optimization, change management, project management, banking operations, strategic & policy development and execution, and Lean Six Sigma deployment.
Dr. Stephen Hammond is currently the Head, Business Process Optimization at GCB Bank Plc. He leads the optimization of the Bank’s processes to improve the overall organizational performance. He is responsible for re-engineering business processes across the Bank with the view to improve customer experience, cost effectiveness controls and revenue growth. Prior to re-joining GCB Bank Plc, Dr. Hammond served as the General Manager, Operations of National Investment Bank Ltd.
He started his working career with Reed Consultancy (GH) Ltd, (an International Management Consulting Firm) as Planner & Organizational Development Analyst. He holds a Doctorate of Business Administration from Swiss Management Centre University, Switzerland, MBA in Strategic & Project Management from Paris Graduate School of Management, France and BSc (Hons) Planning from Kwame Nkrumah University of Science & Technology, Kumasi.
Dr. Hammond holds membership in a number of professional bodies both local and international. He is a Chartered Bankers (ACIB), member of Ghana Association of Restructuring and Insolvency Advisors (GARIA), Ghana Institute of Planners (GIP), Fellow, Chartered Financial & Investment Analyst (F.FIA), Fellow, Institute of Project Management Professionals (FPMP) and Chartered Professional Administrator (Ch.PA).
Internationally, Dr. Hammond holds certification as follows: Certified Project Management Practitioner (Prince 2 Practitioner), Certified Change Management Practitioner from Learning Tree, London (UK), Certified, Customer Service Trainer from Service Quality Institute (USA) and ASQ Certified Six Sigma Black Belt from American Society of Quality CSSBB.